FAQ

We want you to be completely satisfied with your purchase from Chantel Online. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. You may return any unused or defective merchandise within 30 days of the delivery date for a full refund or exchange. Items must be returned in their original packaging. Shipping and handling fees are non-refundable. For more information on our return & exchange policy, please contact us.

At Chantel Online, we provide you with the best shipping options for your convenience. Our standard shipping takes approximately 3-5 business days to arrive. Shipping costs are calculated based on your location and the weight of your order. We also offer express shipping options for an additional fee. All orders are carefully packaged to ensure that your items arrive in perfect condition. For more information on our shipping policy, please contact us.